Windows server 2019 VM server is unvailable

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  • #7690
    Avatarmark9966
    Participant

    HI,

    i’m working with a gcp VM with windows server 2019. Whene i hit public_ip/scada it goes to login page but then “server is unavailable” is presentend after logging in.

    https://postimg.cc/zV9JMWpQ this what i have on the instance stats.

    What do i need to do? it seems agent it’s not working.

    Thanks

    • This topic was modified 2 months, 3 weeks ago by MikhailMikhail.
    #7692
    MikhailMikhail
    Moderator

    Hi,

    You should look for additional error info that is written in C:\SCADA\*.log files
    Each Rapid SCADA application has its own log file.

    #7702
    Avatarmark9966
    Participant

    Hi,

    i’ve tried to check all SCADA\*.log for allt the applications but everi Log folder is empty so i don’t know how i get the “server is unavailable” error.

    What can i do?

    #7703
    Avatarmark9966
    Participant

    Inside ScadaWeb log

    ——————————————————————————–
    2020-12-07 12:43:37 <INSTANCE-4><DefaultAppPool><ACT> Initialize common web application data
    2020-12-07 12:43:37 <INSTANCE-4><DefaultAppPool><ACT> Connect to SCADA-Server “localhost”
    2020-12-07 12:43:38 <INSTANCE-4><DefaultAppPool><EXC> Error connecting to SCADA-Server: No connection could be made because the target machine actively refused it 127.0.0.1:10000
    2020-12-07 12:43:38 <INSTANCE-4><DefaultAppPool><ACT> Disconnect from SCADA-Server
    2020-12-07 12:43:38 <INSTANCE-4><DefaultAppPool><EXC> Error refreshing the tables of the configuration database:
    Scada.ScadaException: Unable to receive the configuration database modification time.
    at Scada.Client.DataCache.RefreshBaseTables()
    2020-12-07 12:43:41 <INSTANCE-4><DefaultAppPool><ACT> User information has been added. IP address: 93.70.86.159. Session: 4tnsyzmb4n05etxvagb2irj0
    2020-12-07 12:43:47 <INSTANCE-4><DefaultAppPool><ERR> Unable to connect to SCADA-Server. Try again.
    2020-12-07 12:43:47 <INSTANCE-4><DefaultAppPool><EXC> Error refreshing the tables of the configuration database:
    Scada.ScadaException: Unable to receive the configuration database modification time.
    at Scada.Client.DataCache.RefreshBaseTables()
    2020-12-07 12:43:47 <INSTANCE-4><DefaultAppPool><ERR> Unable to connect to SCADA-Server. Try again.
    2020-12-07 12:43:47 <INSTANCE-4><DefaultAppPool><ERR> Unsuccessful login attempt: admin – Server is unavailable. IP address: 93.70.86.159
    2020-12-07 12:46:29 <INSTANCE-4><DefaultAppPool><ACT> Connect to SCADA-Server “localhost”
    2020-12-07 12:46:30 <INSTANCE-4><DefaultAppPool><EXC> Error connecting to SCADA-Server: No connection could be made because the target machine actively refused it 127.0.0.1:10000
    2020-12-07 12:46:30 <INSTANCE-4><DefaultAppPool><ACT> Disconnect from SCADA-Server
    2020-12-07 12:46:30 <INSTANCE-4><DefaultAppPool><EXC> Error refreshing the tables of the configuration database:
    Scada.ScadaException: Unable to receive the configuration database modification time.
    at Scada.Client.DataCache.RefreshBaseTables()
    2020-12-07 12:46:30 <INSTANCE-4><DefaultAppPool><ACT> User information has been added. IP address: ::1. Session: f0e4iwlzffopurbcu2tt2e15
    2020-12-07 12:46:40 <INSTANCE-4><DefaultAppPool><ACT> Connect to SCADA-Server “localhost”
    2020-12-07 12:46:41 <INSTANCE-4><DefaultAppPool><EXC> Error connecting to SCADA-Server: No connection could be made because the target machine actively refused it 127.0.0.1:10000
    2020-12-07 12:46:41 <INSTANCE-4><DefaultAppPool><ACT> Disconnect from SCADA-Server
    2020-12-07 12:46:41 <INSTANCE-4><DefaultAppPool><EXC> Error refreshing the tables of the configuration database:
    Scada.ScadaException: Unable to receive the configuration database modification time.
    at Scada.Client.DataCache.RefreshBaseTables()
    2020-12-07 12:46:41 <INSTANCE-4><DefaultAppPool><ERR> Unable to connect to SCADA-Server. Try again.
    2020-12-07 12:46:41 <INSTANCE-4><DefaultAppPool><ERR> Unsuccessful login attempt: admin – Server is unavailable. IP address: ::1
    2020-12-07 13:00:45 <INSTANCE-4><DefaultAppPool><ACT> User information has been removed. IP address: 93.70.86.159. Session: 4tnsyzmb4n05etxvagb2irj0
    2020-12-07 13:00:45 <INSTANCE-4><DefaultAppPool><ACT> User information has been removed. IP address: ::1. Session: f0e4iwlzffopurbcu2tt2e15
    2020-12-07 13:00:45 <INSTANCE-4><DefaultAppPool><ACT> Application shutdown
    ——————————————————————————–
    ——————————————————————————–
    2020-12-09 10:24:24 <INSTANCE-4><DefaultAppPool><ACT> Initialize common web application data
    2020-12-09 10:24:25 <INSTANCE-4><DefaultAppPool><ACT> Connect to SCADA-Server “localhost”
    2020-12-09 10:24:26 <INSTANCE-4><DefaultAppPool><EXC> Error connecting to SCADA-Server: No connection could be made because the target machine actively refused it 127.0.0.1:10000
    2020-12-09 10:24:26 <INSTANCE-4><DefaultAppPool><ACT> Disconnect from SCADA-Server
    2020-12-09 10:24:26 <INSTANCE-4><DefaultAppPool><EXC> Error refreshing the tables of the configuration database:
    Scada.ScadaException: Unable to receive the configuration database modification time.
    at Scada.Client.DataCache.RefreshBaseTables()
    2020-12-09 10:24:27 <INSTANCE-4><DefaultAppPool><ACT> User information has been added. IP address: 93.70.86.159. Session: mk1a2phyybzvrjdegdgh3ct1
    2020-12-09 10:24:32 <INSTANCE-4><DefaultAppPool><ERR> Unable to connect to SCADA-Server. Try again.
    2020-12-09 10:24:32 <INSTANCE-4><DefaultAppPool><EXC> Error refreshing the tables of the configuration database:
    Scada.ScadaException: Unable to receive the configuration database modification time.
    at Scada.Client.DataCache.RefreshBaseTables()
    2020-12-09 10:24:32 <INSTANCE-4><DefaultAppPool><ERR> Unable to connect to SCADA-Server. Try again.
    2020-12-09 10:24:32 <INSTANCE-4><DefaultAppPool><ERR> Unsuccessful login attempt: admin – Server is unavailable. IP address: 93.70.86.159
    2020-12-09 10:46:20 <INSTANCE-4><DefaultAppPool><ACT> User information has been removed. IP address: 93.70.86.159. Session: mk1a2phyybzvrjdegdgh3ct1
    2020-12-09 10:46:49 <INSTANCE-4><DefaultAppPool><ACT> Application shutdown
    ——————————————————————————–

    #7706
    MikhailMikhail
    Moderator

    What in ScadaServer.log?
    You should check that no other application except SCADA-Server uses TCP port 10000.

    #7715
    Avatarmark9966
    Participant

    I have nothing since it is a new VM on gcp which has installed only rapid scada. I do not have anything on server log except of log in scadaweb tha i showed. What can i do? i tried to reinstall it but it seems not everything runs (at least no agent).

    #7720
    MikhailMikhail
    Moderator

    What in ScadaServer.log?

    #7725
    Avatarmark9966
    Participant

    What in ScadaServer.log?

    I have no log files other than in the ScadaWeb folder, is this possible? all Log folders are empty except for C:\SCADA\ScadaWeb\log and what showed below. What can the problem be?

    ——————————————————————————–
    2020-12-11 16:33:21 <INSTANCE-4><DefaultAppPool><ACT> Initialize common web application data
    2020-12-11 16:33:21 <INSTANCE-4><DefaultAppPool><ACT> Connect to SCADA-Server “localhost”
    2020-12-11 16:33:22 <INSTANCE-4><DefaultAppPool><EXC> Error connecting to SCADA-Server: No connection could be made because the target machine actively refused it 127.0.0.1:10000
    2020-12-11 16:33:22 <INSTANCE-4><DefaultAppPool><ACT> Disconnect from SCADA-Server
    2020-12-11 16:33:22 <INSTANCE-4><DefaultAppPool><EXC> Error refreshing the tables of the configuration database:
    Scada.ScadaException: Unable to receive the configuration database modification time.
    at Scada.Client.DataCache.RefreshBaseTables()
    2020-12-11 16:33:26 <INSTANCE-4><DefaultAppPool><ACT> User information has been added. IP address: ::1. Session: sd5thkccmsit3analnrcpmym
    2020-12-11 16:33:31 <INSTANCE-4><DefaultAppPool><ERR> Unable to connect to SCADA-Server. Try again.
    2020-12-11 16:33:31 <INSTANCE-4><DefaultAppPool><EXC> Error refreshing the tables of the configuration database:
    Scada.ScadaException: Unable to receive the configuration database modification time.
    at Scada.Client.DataCache.RefreshBaseTables()
    2020-12-11 16:33:31 <INSTANCE-4><DefaultAppPool><ERR> Unable to connect to SCADA-Server. Try again.
    2020-12-11 16:33:31 <INSTANCE-4><DefaultAppPool><ERR> Unsuccessful login attempt: admin – Server is unavailable. IP address: ::1
    2020-12-11 16:35:56 <INSTANCE-4><DefaultAppPool><ACT> Connect to SCADA-Server “localhost”
    2020-12-11 16:35:57 <INSTANCE-4><DefaultAppPool><EXC> Error connecting to SCADA-Server: No connection could be made because the target machine actively refused it 127.0.0.1:10000
    2020-12-11 16:35:57 <INSTANCE-4><DefaultAppPool><ACT> Disconnect from SCADA-Server
    2020-12-11 16:35:57 <INSTANCE-4><DefaultAppPool><EXC> Error refreshing the tables of the configuration database:
    Scada.ScadaException: Unable to receive the configuration database modification time.
    at Scada.Client.DataCache.RefreshBaseTables()
    2020-12-11 16:35:57 <INSTANCE-4><DefaultAppPool><ACT> User information has been added. IP address: 127.0.0.1. Session: rvwcnr2dnz133hwtho02dffa
    2020-12-11 16:36:03 <INSTANCE-4><DefaultAppPool><ERR> Unable to connect to SCADA-Server. Try again.
    2020-12-11 16:36:03 <INSTANCE-4><DefaultAppPool><EXC> Error refreshing the tables of the configuration database:
    Scada.ScadaException: Unable to receive the configuration database modification time.
    at Scada.Client.DataCache.RefreshBaseTables()
    2020-12-11 16:36:03 <INSTANCE-4><DefaultAppPool><ERR> Unable to connect to SCADA-Server. Try again.
    2020-12-11 16:36:03 <INSTANCE-4><DefaultAppPool><ERR> Unsuccessful login attempt: admin – Server is unavailable. IP address: 127.0.0.1
    2020-12-11 16:36:28 <INSTANCE-4><DefaultAppPool><ACT> Connect to SCADA-Server “localhost”
    2020-12-11 16:36:29 <INSTANCE-4><DefaultAppPool><EXC> Error connecting to SCADA-Server: No connection could be made because the target machine actively refused it 127.0.0.1:10000
    2020-12-11 16:36:29 <INSTANCE-4><DefaultAppPool><ACT> Disconnect from SCADA-Server
    2020-12-11 16:36:29 <INSTANCE-4><DefaultAppPool><EXC> Error refreshing the tables of the configuration database:
    Scada.ScadaException: Unable to receive the configuration database modification time.
    at Scada.Client.DataCache.RefreshBaseTables()
    2020-12-11 16:36:29 <INSTANCE-4><DefaultAppPool><ACT> User information has been added. IP address: 34.122.105.138. Session: fwv13doqtao3s14sq23lwvl0
    2020-12-11 16:45:47 <INSTANCE-4><DefaultAppPool><ACT> User information has been removed. IP address: 127.0.0.1. Session: rvwcnr2dnz133hwtho02dffa
    2020-12-11 16:45:47 <INSTANCE-4><DefaultAppPool><ACT> User information has been removed. IP address: 34.122.105.138. Session: fwv13doqtao3s14sq23lwvl0
    2020-12-11 16:45:47 <INSTANCE-4><DefaultAppPool><ACT> User information has been removed. IP address: ::1. Session: sd5thkccmsit3analnrcpmym
    2020-12-11 16:45:47 <INSTANCE-4><DefaultAppPool><ACT> Application shutdown
    ——————————————————————————–
    ——————————————————————————–
    2020-12-14 14:40:30 <INSTANCE-4><DefaultAppPool><ACT> Initialize common web application data
    2020-12-14 14:40:30 <INSTANCE-4><DefaultAppPool><ACT> Connect to SCADA-Server “localhost”
    2020-12-14 14:40:31 <INSTANCE-4><DefaultAppPool><EXC> Error connecting to SCADA-Server: No connection could be made because the target machine actively refused it 127.0.0.1:10000
    2020-12-14 14:40:31 <INSTANCE-4><DefaultAppPool><ACT> Disconnect from SCADA-Server
    2020-12-14 14:40:31 <INSTANCE-4><DefaultAppPool><EXC> Error refreshing the tables of the configuration database:
    Scada.ScadaException: Unable to receive the configuration database modification time.
    at Scada.Client.DataCache.RefreshBaseTables()
    2020-12-14 14:40:31 <INSTANCE-4><DefaultAppPool><ACT> User information has been added. IP address: ::1. Session: 2nvstsgnbfhbftscd3dt1f0y
    2020-12-14 14:40:40 <INSTANCE-4><DefaultAppPool><ACT> Connect to SCADA-Server “localhost”
    2020-12-14 14:40:41 <INSTANCE-4><DefaultAppPool><EXC> Error connecting to SCADA-Server: No connection could be made because the target machine actively refused it 127.0.0.1:10000
    2020-12-14 14:40:41 <INSTANCE-4><DefaultAppPool><ACT> Disconnect from SCADA-Server
    2020-12-14 14:40:41 <INSTANCE-4><DefaultAppPool><EXC> Error refreshing the tables of the configuration database:
    Scada.ScadaException: Unable to receive the configuration database modification time.
    at Scada.Client.DataCache.RefreshBaseTables()
    2020-12-14 14:40:41 <INSTANCE-4><DefaultAppPool><ERR> Unable to connect to SCADA-Server. Try again.
    2020-12-14 14:40:41 <INSTANCE-4><DefaultAppPool><ERR> Unsuccessful login attempt: admin – Server is unavailable. IP address: ::1

    #7728
    MikhailMikhail
    Moderator

    Check the the following Windows services are installed and started
    ScadaAgentService
    ScadaServerService
    ScadaCommService

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