Chart not Displaying Data

Forum Home Forums Runtime Bugs Webstation Bugs Chart not Displaying Data

Viewing 15 posts - 1 through 15 (of 19 total)
  • Author
    Posts
  • #12438
    TroyV23
    Participant

    In my table view I am able to see all the current and hourly values for my channels, but when I click any channel to view the chart, it is just blank. The chart opens in a new tab, but there is no line or any points shown.

    Chart

    Am I missing some additional setting?

    As a side note: The “event window” buttons are also showing alternate text instead of displaying as proper buttons.

    Buttons

    • This topic was modified 1 year, 2 months ago by TroyV23. Reason: IMG
    #12445
    Mikhail
    Moderator

    Hello,

    What language is set in the Administrator app – Tools – Language?
    Try generating an Excel report for channel 4101 to check channel data.

    #12464
    TroyV23
    Participant

    The language is set to English (UK).
    The report generates, and I can see data in there… although excel doesn’t open the file.

    #12468
    Mikhail
    Moderator

    I would recommend to upgrade Rapid SCADA to the latest version. Missing phrases are a sign of a problem with the installation.

    #12469
    Mikhail
    Moderator

    The report generates, and I can see data in there… although excel doesn’t open the file.

    Open Excel first, then open the file from Excel.

    #12472
    TroyV23
    Participant

    I downloaded Version 6.1.1 and performed update, but there was no change in the text buttons. I am running Windows Server 2016, is that an issue?

    I did not have this problem in RapidScada 5.8.X though, so I’m wondering if my OS version or IIS version is too old for new rapidscada versions. If so Can the remote webstation run a different v5.8.X while my server and communicator on a different machine run v6.1.1 ?

    #12474
    Mikhail
    Moderator

    Windows Server 2016 is OK.
    Please check Webstation log file for errors.
    Webstation 5.x is not compatible with Server 6.x and vice versa.

    #12479
    grhsc
    Participant

    I have a similar experience, I’m not sure it will apply to you, just for reference.
    You may have modified the xml file of the system or applied a special tags name, you may have added a special character @,&

    If you can take a full screenshot (whole screen) maybe I can confirm this

    • This reply was modified 1 year, 1 month ago by grhsc.
    #12481
    Mikhail
    Moderator

    @grhsc, have you fixed this issue on your computer?

    #12482
    Mikhail
    Moderator

    If language file cannot be loaded, the error should be written in the log file.

    #12493
    TroyV23
    Participant

    I made a mistake, my server is actually running Windows 2012 R2 Server. Is this an issue? Is there a way around it without upgrading the OS ?

    #12498
    Mikhail
    Moderator

    According to System Requirements Windows Server 2016 is a minimum.
    You could try to install Rapid SCADA 6 on Windows 10/11 for testing.

    #12533
    grhsc
    Participant

    Of course, just avoid using ” * & @ “in (custom modified) xml files

    #14515
    TroyV23
    Participant

    I have still been unable to get my chart to display any lines of data, I open the Channel and the Chart is blank. The table populates data just fine, but the reporting function also has an issue.

    When I try and generate a report, it says I have no channels in the drop down

    #14516
    Mikhail
    Moderator

    I recommend to upgrade Rapid SCADA to the latest version.

Viewing 15 posts - 1 through 15 (of 19 total)
  • You must be logged in to reply to this topic.