Chart not Displaying Data

[TroyV23]

In my table view I am able to see all the current and hourly values for my channels, but when I click any channel to view the chart, it is just blank. The chart opens in a new tab, but there is no line or any points shown.

Am I missing some additional setting?

As a side note: The “event window” buttons are also showing alternate text instead of displaying as proper buttons.

• This topic was modified 5 months, 2 weeks ago by TroyV23. Reason: IMG

[Mikhail]

Hello,

What language is set in the Administrator app – Tools – Language?
Try generating an Excel report for channel 4101 to check channel data.

[TroyV23]

The language is set to English (UK).
The report generates, and I can see data in there… although excel doesn’t open the file.

[Mikhail]

I would recommend to upgrade Rapid SCADA to the latest version. Missing phrases are a sign of a problem with the installation.

[Mikhail]

The report generates, and I can see data in there… although excel doesn’t open the file.

Open Excel first, then open the file from Excel.

[TroyV23]

I downloaded Version 6.1.1 and performed update, but there was no change in the text buttons. I am running Windows Server 2016, is that an issue?

I did not have this problem in RapidScada 5.8.X though, so I’m wondering if my OS version or IIS version is too old for new rapidscada versions. If so Can the remote webstation run a different v5.8.X while my server and communicator on a different machine run v6.1.1 ?

[Mikhail]

Windows Server 2016 is OK.
Please check Webstation log file for errors.
Webstation 5.x is not compatible with Server 6.x and vice versa.

[grhsc]

I have a similar experience, I’m not sure it will apply to you, just for reference.
You may have modified the xml file of the system or applied a special tags name, you may have added a special character @,&

If you can take a full screenshot (whole screen) maybe I can confirm this

• This reply was modified 5 months, 2 weeks ago by grhsc.

[Mikhail]

@grhsc, have you fixed this issue on your computer?

[Mikhail]

If language file cannot be loaded, the error should be written in the log file.

[TroyV23]

I made a mistake, my server is actually running Windows 2012 R2 Server. Is this an issue? Is there a way around it without upgrading the OS ?

[Mikhail]

According to System Requirements Windows Server 2016 is a minimum.
You could try to install Rapid SCADA 6 on Windows 10/11 for testing.

[grhsc]

Of course, just avoid using ” * & @ “in (custom modified) xml files

[Author]

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