archived data more the 30days, it cannot be displayed normally

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Viewing 15 posts - 1 through 15 (of 17 total)
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  • #12227
    grhsc
    Participant

    dear developer, is this a bug?

    ver 6.0.1
    Chartpro, trial license
    Archive every: 1 minute
    file format: default format, dat
    Retention period: 365 days

    step of problem recurrence

    I made a demo with simulation data, it has been running continuously for more than 35 days, when I query historical data in chartPro, it can display the data of the last 30 days, from 2023-2-14 to 2023-2-13

    https://drive.google.com/file/d/1nTnR0TaPXWpNJRAFgUUK2yERXNGuFiy-/view?usp=share_link

    However, when I use a custom period and adjust the date forward a bit, such as 2023-2-11 to 2023-2-18, it can only display the data of 2023-2-11, while other data cannot be displayed. this is the same curve, and its 14-18 data can be displayed in the previous chart, which proves that there is no problem with the data source.

    https://drive.google.com/file/d/1v3dbkFPrjbyWYHoD5CQeTAINotaDsUN_/view?usp=share_link

    Not one curve or data, but all, at least I checked the data of 6 curves, all of them are like this.

    #12229
    Mikhail
    Moderator

    Hello,
    Thank you for the report.
    Could you copy here the URLs from the address bar for the both screenshots?
    Press F12 in browser, go to the Console tab, and refresh the web page with incorrect chart. What messages are printed in the console?

    #12231
    grhsc
    Participant

    hello

    This is correct (1 month, February 16 to March 15)

    https://drive.google.com/file/d/1KHTR8rFeyuiCX_Jbzmy2gMQAirVHaTus/view?usp=share_link

    This is wrong (some days more than 1 month ago, Feb 13 to Feb 19)

    https://drive.google.com/file/d/1DmG6YpFFpAjkCFsQXQ3yYsh_EKQqzw4Q/view?usp=share_link

    This is the info from the console after Press F12

    https://drive.google.com/file/d/1FI–1IkX0FaTQVx85_h7Fam17sUn0lvj/view?usp=share_link

    Let me know if it’s not what you expected. I’ll find what you need again

    • This reply was modified 1 year, 1 month ago by grhsc.
    #12234
    grhsc
    Participant

    Sorry, the second one still won’t open and I can’t edit.

    This is the info from the console after Press F12

    https://drive.google.com/file/d/1c83QS0zZ650iKjTgx_S6bLhC9CQ-OMIV/view?usp=share_link

    #12237
    Mikhail
    Moderator

    In the console image, could you switch the second “Console” tab to Console also? And then press F5 to refresh the page and get messages into the console.

    #12238
    grhsc
    Participant

    I’ll continue to follow your request, but before I do, I’ll share what I just checked.

    Is this info useful for analysis?

    I tried manually modifying the date in the URL to check the curve
    Normally, it can only show data for 1 month, such as now it is 2-16 to 3-15

    startDate=2023-02-15&period=28
    When I modify the date to 2-15, like the previous bug, it can only show that the data this 02-15, after 2-15 is blank

    startDate=2023-02-15&period=29
    The data is fully displayed
    startDate=2023-02-13&period=31
    The data is fully displayed

    Continue to move forward, startDate=2023-02-12&period=32
    Only data from the 02-12 can be displayed, after 2-12 is blank
    I changed other curves, and it can only reach 2-12. No matter how I adjust the value of period, I even use period=100

    #12239
    grhsc
    Participant

    In the console image, could you switch the second “Console” tab to Console also? And then press F5 to refresh the page and get messages into the console.

    (edge), 1 month, from 2-16 to 3-15

    Time offset is 2023-02-16T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:704 Chart loading state is FAST_LOADING
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-02-16T16:00:00.000Z to 2023-02-17T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-02-17T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-02-17T16:00:00.000Z to 2023-02-18T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-02-18T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-02-18T16:00:00.000Z to 2023-02-19T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-02-19T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-02-19T16:00:00.000Z to 2023-02-20T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-02-20T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-02-20T16:00:00.000Z to 2023-02-21T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-02-21T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-02-21T16:00:00.000Z to 2023-02-22T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-02-22T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-02-22T16:00:00.000Z to 2023-02-23T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-02-23T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-02-23T16:00:00.000Z to 2023-02-24T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-02-24T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-02-24T16:00:00.000Z to 2023-02-25T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-02-25T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-02-25T16:00:00.000Z to 2023-02-26T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-02-26T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-02-26T16:00:00.000Z to 2023-02-27T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-02-27T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-02-27T16:00:00.000Z to 2023-02-28T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-02-28T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-02-28T16:00:00.000Z to 2023-03-01T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-03-01T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-03-01T16:00:00.000Z to 2023-03-02T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-03-02T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-03-02T16:00:00.000Z to 2023-03-03T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-03-03T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-03-03T16:00:00.000Z to 2023-03-04T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-03-04T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-03-04T16:00:00.000Z to 2023-03-05T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-03-05T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-03-05T16:00:00.000Z to 2023-03-06T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-03-06T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-03-06T16:00:00.000Z to 2023-03-07T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-03-07T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-03-07T16:00:00.000Z to 2023-03-08T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-03-08T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-03-08T16:00:00.000Z to 2023-03-09T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-03-09T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-03-09T16:00:00.000Z to 2023-03-10T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-03-10T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-03-10T16:00:00.000Z to 2023-03-11T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-03-11T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-03-11T16:00:00.000Z to 2023-03-12T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-03-12T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-03-12T16:00:00.000Z to 2023-03-13T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-03-13T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-03-13T16:00:00.000Z to 2023-03-14T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-03-14T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-03-14T16:00:00.000Z to 2023-03-15T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-03-15T08:58:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:704 Chart loading state is AUTO_REFRESH

    http://192.168.31.54/ChartPro/ChartPro?cnlNums=3732&startDate=2023-02-13&period=17

    only this
    Chart loading state is COMPLETE

    http://192.168.31.54/ChartPro/ChartPro?cnlNums=3732&startDate=2023-02-13&period=35

    Time offset is 2023-02-13T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:704 Chart loading state is FAST_LOADING
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-02-13T16:00:00.000Z to 2023-02-14T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-02-14T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-02-14T16:00:00.000Z to 2023-02-15T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-02-15T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-02-15T16:00:00.000Z to 2023-02-16T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-02-16T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-02-16T16:00:00.000Z to 2023-02-17T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-02-17T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-02-17T16:00:00.000Z to 2023-02-18T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-02-18T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-02-18T16:00:00.000Z to 2023-02-19T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-02-19T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-02-19T16:00:00.000Z to 2023-02-20T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-02-20T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-02-20T16:00:00.000Z to 2023-02-21T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-02-21T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-02-21T16:00:00.000Z to 2023-02-22T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-02-22T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-02-22T16:00:00.000Z to 2023-02-23T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-02-23T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-02-23T16:00:00.000Z to 2023-02-24T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-02-24T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-02-24T16:00:00.000Z to 2023-02-25T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-02-25T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-02-25T16:00:00.000Z to 2023-02-26T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-02-26T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-02-26T16:00:00.000Z to 2023-02-27T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-02-27T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-02-27T16:00:00.000Z to 2023-02-28T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-02-28T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-02-28T16:00:00.000Z to 2023-03-01T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-03-01T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-03-01T16:00:00.000Z to 2023-03-02T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-03-02T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-03-02T16:00:00.000Z to 2023-03-03T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-03-03T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-03-03T16:00:00.000Z to 2023-03-04T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-03-04T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-03-04T16:00:00.000Z to 2023-03-05T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-03-05T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-03-05T16:00:00.000Z to 2023-03-06T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-03-06T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-03-06T16:00:00.000Z to 2023-03-07T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-03-07T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-03-07T16:00:00.000Z to 2023-03-08T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-03-08T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-03-08T16:00:00.000Z to 2023-03-09T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-03-09T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-03-09T16:00:00.000Z to 2023-03-10T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-03-10T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-03-10T16:00:00.000Z to 2023-03-11T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-03-11T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-03-11T16:00:00.000Z to 2023-03-12T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-03-12T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-03-12T16:00:00.000Z to 2023-03-13T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-03-13T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-03-13T16:00:00.000Z to 2023-03-14T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-03-14T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:534 Chart data received from 2023-03-14T16:00:00.000Z to 2023-03-15T16:00:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:696 Time offset is 2023-03-15T09:01:00.000Z
    chartpro-form.js?v=3p-QFOM02FjUhri3jn_LZk_5yXFyPXbclVwGmTrSEPE:704 Chart loading state is AUTO_REFRESH

    • This reply was modified 1 year, 1 month ago by grhsc.
    #12245
    Mikhail
    Moderator

    Thank you.
    Next week I will try to reproduce the issue, and write about the results here.

    #12246
    grhsc
    Participant

    Do you need me to provide sample data for testing?
    But I don’t know how should I extract some data. It’s too big to send it all to you

    #12247
    Mikhail
    Moderator

    I will try to use the available information. If that’s not enough, I’ll ask.

    #12266
    Mikhail
    Moderator

    Hello,
    Can’t reproduce the issue on my machine, unfortunately. Is it possible to provide HTTP access to the web application to be able to open a chart over the internet?

    #12267
    Mikhail
    Moderator

    What ChartPro version is installed?

    #12268
    Mikhail
    Moderator

    The up to date version of Chart Pro is 6.0.0.1 released on January 17, 2023.
    Webstation version is 6.0.0.1 released on January 17, 2023.
    General Rapid SCADA version is 6.0.2 released on February 20, 2023.

    #12269
    grhsc
    Participant

    Hello,

    Rapid SCADA version is 6.0.1, and I confirm from the “C:\Program Files\SCADA\ScadaAdmin\Lib ” dll file information, I use Chart Pro is 6.0.0.1

    This is a simulation test in a LAN, it has no Internet IP address. If you don’t mind, can I provide teamview for your access?
    (You can choose from Wednesday afternoon to Friday this week, or next week, and leave a message here, I will send the access information to your email in advance, and I will open teamview online on time)

    Or use google meet to share the screen and communicate online

    sincere thanks

    • This reply was modified 1 year, 1 month ago by grhsc.
    #12271
    Mikhail
    Moderator

    Hello,

    I think, your Chart Pro installation is up to date.

    If you don’t mind, can I provide teamview for your access?

    Yes, it would be very helpful. This Wednesday works for me. Please email connection details to info@…

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