Error Uploading Configuration

[tom040264]

Hi guys,

from time to time I got an error during the uploading the configuration:

“Error Uploading Configuration
The operation has timed out.”

It takes a minute and then appears this message. When it works, it takes a couple of seconds.

It runs on a raspberry pi.

What could be the reason?

Regards
T.

• This topic was modified 2 years, 2 months ago by Mikhail.

[Mikhail]

Hi,

The ScadaAgent service works on Raspberry, keeps the TCP port 10002 open, and waits for connections.
Probably, when you get an error, the ScadaAgent service is not available.
If the problem repeats, check the Agent’s log file in the directory /opt/scada/ScadaAgent/Log

[tom040264]

Hello Mikhail,

This is a part of the logfile after an error. A minute later worked everything without any changes in the meantime. Is this a problem of raspberry?

Regards
T.

********************************

2022-06-14 09:54:16 <raspberrypi><root><ACT> Session with ID -3803335764762174100 created
2022-06-14 09:54:16 <raspberrypi><root><ACT> User ScadaAdmin connected to Default
2022-06-14 09:54:17 <raspberrypi><root><EXC> Error controlling service:
System.ComponentModel.Win32Exception (0x80004005): ApplicationName=’/opt/scada/ScadaServer/svc_restart.sh’, CommandLine=”, CurrentDirectory=”, Native error= Access denied
at System.Diagnostics.Process.StartWithCreateProcess (System.Diagnostics.ProcessStartInfo startInfo) [0x0029f] in <9c6e2cb7ddd8473fa420642ddcf7ce48>:0
at System.Diagnostics.Process.Start () [0x0003a] in <9c6e2cb7ddd8473fa420642ddcf7ce48>:0
at (wrapper remoting-invoke-with-check) System.Diagnostics.Process.Start()
at System.Diagnostics.Process.Start (System.Diagnostics.ProcessStartInfo startInfo) [0x0001b] in <9c6e2cb7ddd8473fa420642ddcf7ce48>:0
at Scada.Agent.Engine.ScadaInstance.ControlService (Scada.Agent.ServiceApp serviceApp, Scada.Agent.ServiceCommand command) [0x00039] in <d8148ef5f8474bc49c943117e9a7575a>:0
2022-06-14 09:54:17 <raspberrypi><root><EXC> Error controlling service:
System.ComponentModel.Win32Exception (0x80004005): ApplicationName=’/opt/scada/ScadaComm/svc_restart.sh’, CommandLine=”, CurrentDirectory=”, Native error= Access denied
at System.Diagnostics.Process.StartWithCreateProcess (System.Diagnostics.ProcessStartInfo startInfo) [0x0029f] in <9c6e2cb7ddd8473fa420642ddcf7ce48>:0
at System.Diagnostics.Process.Start () [0x0003a] in <9c6e2cb7ddd8473fa420642ddcf7ce48>:0
at (wrapper remoting-invoke-with-check) System.Diagnostics.Process.Start()
at System.Diagnostics.Process.Start (System.Diagnostics.ProcessStartInfo startInfo) [0x0001b] in <9c6e2cb7ddd8473fa420642ddcf7ce48>:0
at Scada.Agent.Engine.ScadaInstance.ControlService (Scada.Agent.ServiceApp serviceApp, Scada.Agent.ServiceCommand command) [0x00039] in <d8148ef5f8474bc49c943117e9a7575a>:0
****************************

[Mikhail]

Hello,

Check Linux attributes of the file /opt/scada/ScadaServer/svc_restart.sh
Is it executable?

[Mikhail]

Is there 100% correlation between long waiting for response in Administrator and the “Error controlling service” message?

[tom040264]

1. /opt/scada/ScadaServer/svc_restart.sh is not executable.

2. Yes, there is 100% correlation between long waiting for response in Administrator and the “Error controlling service” message.

[Mikhail]

All *.sh files inside the scada directory must be executable.
You could run make_executable.sh to make them executable.

[tom040264]

I did it but nothing changed.
It doesn’t matter, it’s just a matter of patience. Sometimes it takes a few minutes and sometimes seconds.

Thank you Mikhail

[Mikhail]

Could you provide a screenshot of *.sh file attributes?
It would be better to solve it.

[tom040264]

Could you try please to open this link:

https://drive.google.com/file/d/19GyHLXJTDAB_COHXx_9WjG5SU20Wv-FY/view?usp=sharing

I am not shure whether it will work.

[Mikhail]

All *.sh files should be executable. Not only svc_restart.sh
I suggest to run make_executable.sh

[tom040264]

I did it and will report accordingly.

[tom040264]

Hi Mikhail,

Nothing has changed. It can happen that everything works 5 times in a row and then suddenly everything gets stuck again. Then I have to start uploading 2-3 times and wait for the timeout until it works again. I haven’t noticed any regularity. Maybe it’s my Raspberry and I should get a new device.

Let’s close this topic. Thanks for the support.

Regards
T.

[Mikhail]

Let’s close this topic.

OK.
The issue is weird. In version 6 we’ve made uploading configuration more clear, and I expect that such problem will not appear.

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