Chart Pro with application error

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  • #7245
    Avatarkcks66
    Participant

    Hi Mikhail,

    I have installed Chart Pro and extracted them to the directories. Changed the Chart Plugin to Chart Pro, saved and downloaded into Project. I get this error:

    Application Error
    An application error occurred. If it repeats often, please contact the support.
    Details:
    Method not found: ‘!!0 Scada.Web.WebUtils.GetParamAsEnum(System.Collections.Specialized.NameValueCollection, System.String, !!0)’.

    Webstation 5.1.0.0
    Chart Pro 5.1.0.0

    Is there any steps that I missed?
    Thank you.

    #7246
    MikhailMikhail
    Moderator

    Hi,

    This error caused by version mismatch.
    You have the latest Chart Pro, but Webstation looks outdated.

    Could you check the timestamp of C:\SCADA\ScadaWeb\bin\ScadaWebCommon.dll file?
    We have a minor bug that after updating Webstation, it’s version number still 5.1.0.0. That’s why it’s better to check file age.

    #7247
    Avatarkcks66
    Participant

    Hi Mikhail,

    My PC ScadaWebCommon.dll timestamp is 2020/1/28.

    #7251
    MikhailMikhail
    Moderator

    You should update Rapid SCADA to version 5.8.1 to fix this issue.

    #7256
    Avatarkcks66
    Participant

    Hi Mikhail,

    I update Rapid SCADA to version 5.8.1. However, I still got error:

    Application Error
    An application error occurred. If it repeats often, please contact the support.
    Details:
    The specified string is not array of integers.

    #7257
    MikhailMikhail
    Moderator

    Hi,

    Try clearing browser cache. If it doesn’t help, please provide a link to a screenshot with the error.

    #7261
    Avatarkcks66
    Participant

    Hi Mikhail,

    The chart is working well now after cleared browser cache.
    Thank you.

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