Server problem

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  • #7421
    AvatarMarko
    Participant

    Hello,

    i manage to get information from communicator log when server stop.
    2020-10-12 16:36:31 <VMI398773><SYSTEM><ACT> The command is received from SCADA-Server: type=Standard, device=62, number=4
    2020-10-12 16:37:11 <VMI398773><SYSTEM><ACT> The command is received from SCADA-Server: type=Standard, device=61, number=4
    2020-10-12 16:37:31 <VMI398773><SYSTEM><ACT> The command is received from SCADA-Server: type=Standard, device=62, number=4
    2020-10-12 16:38:11 <VMI398773><SYSTEM><ACT> The command is received from SCADA-Server: type=Standard, device=61, number=4
    2020-10-12 16:38:31 <VMI398773><SYSTEM><ACT> The command is received from SCADA-Server: type=Standard, device=62, number=4
    2020-10-12 16:39:11 <VMI398773><SYSTEM><ACT> The command is received from SCADA-Server: type=Standard, device=61, number=4
    2020-10-12 16:39:31 <VMI398773><SYSTEM><ACT> The command is received from SCADA-Server: type=Standard, device=62, number=4
    2020-10-12 16:40:11 <VMI398773><SYSTEM><ACT> The command is received from SCADA-Server: type=Standard, device=61, number=4
    2020-10-12 16:40:42 <VMI398773><SYSTEM><EXC> Error sending current data to SCADA-Server: Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
    2020-10-12 16:40:42 <VMI398773><SYSTEM><ACT> Disconnect from SCADA-Server
    2020-10-12 16:40:42 <VMI398773><SYSTEM><ACT> Connect to SCADA-Server “localhost”
    2020-10-12 16:40:47 <VMI398773><SYSTEM><EXC> Error connecting to SCADA-Server: Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
    2020-10-12 16:40:47 <VMI398773><SYSTEM><ACT> Disconnect from SCADA-Server
    2020-10-12 16:40:47 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-12 16:40:47 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-12 16:40:47 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-12 16:40:47 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-12 16:40:48 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-12 16:40:48 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-12 16:40:48 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-12 16:40:48 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-12 16:40:48 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-12 16:40:48 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-12 16:40:48 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.

    Last command that was sent was from device 61 as you see in log. That is channel 653.

    #7425
    MikhailMikhail
    Moderator

    Please make screenshots of the related output channels. I need to check their properties, especially formulas.

    #7431
    AvatarMarko
    Participant

    Hello,

    The properties of channel 653 and 753 is the same. So i will show you only channel 653.

    Here is link about automatic module setup of channel 653:

    View post on imgur.com

    Here is link about setup of output channel 653:

    View post on imgur.com

    Here is link of formula that channel 653 is using:

    View post on imgur.com

    Just to inform you a little better. We using formula to get minute from server time and send it to remote location. It’s like watchdog for remote locations to know when server is down from some reason. Furthermore remote locations send email that server or scada is down. This information is important for us because it’s only way we can detect problems with server or scada automatically.

    #7435
    MikhailMikhail
    Moderator

    Hello,

    Thank you for the details.
    Could you try another approach for the same thing?
    Do the following:
    1. Make inactive the existing watchdog triggers.
    2. Create a new trigger that fires “On channel data change”
    3. Create a similar command for the new trigger and tick “Copy value or data” checkbox.
    4. Don’t use “Out channel” in the trigger command, but use “Device” and “Command” fields.

    Please let me know about the result.

    #7450
    AvatarMarko
    Participant

    Hello Mikhail,

    I did change triggers how you mention and server is stable for now. It is working like that for 5 days. I will test it a little bit more and keep you noted.

    #7452
    MikhailMikhail
    Moderator

    Hello,

    I’m very glad to read that the system is reliable now.
    Anyway in the next version Rapid SCADA engine is totally new, and I hope there will be no more such errors.

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