Server problem

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  • #7359
    AvatarMarko
    Participant

    Hello Mikhail,

    i have problem with scada. At least once a week server become unavailable and i don’t know reason why. You are not able to login and it is saying server is unavailable. If you check status under Deploy>Instance status everything is normal but server is not working. If i restart server he will start working correctly again.

    I was looking in scada web log and found this. Maybe this is reason but if it’s not feel free to ask for some other logs if you need it.

    Scada web log
    2020-10-05 22:47:35 <VMI39877><DefaultAppPool><ACT> Initialize common web application data
    2020-10-05 22:47:35 <VMI39877><DefaultAppPool><ACT> Connect to SCADA-Server “localhost”
    2020-10-05 22:47:35 <VMI39877><DefaultAppPool><ACT> Refresh the tables of the configuration database
    2020-10-05 22:47:36 <VMI39877><DefaultAppPool><ACT> Fill input channels properties
    2020-10-05 22:47:36 <VMI39877><DefaultAppPool><ACT> Fill output channels properties
    2020-10-05 22:47:36 <VMI39877><DefaultAppPool><ACT> Fill input channel statuses properties
    2020-10-05 22:47:36 <VMI39877><DefaultAppPool><ACT> User information has been added. IP address: 8*.1**.***.***. Session: gmq0t5mz3vd0a4dgopgri52j
    2020-10-05 22:47:36 <VMI39877><DefaultAppPool><EXC> Error getting daily chart data where channels=702, view ids=1002:
    Scada.ScadaException: User not logged on.
    at Scada.Web.UserMonitor.CheckLoggedOn(UserRights& userRights, Boolean throwOnFail)
    at Scada.Web.Plugins.ChartPro.ChartSvc.GetDailyChartData(String cnlNums, String viewIDs, String startDate, Double timeOffset)
    2020-10-05 22:47:47 <VMI39877><DefaultAppPool><EXC> Error getting daily chart data where channels=702, view ids=1002:
    Scada.ScadaException: User not logged on.
    at Scada.Web.UserMonitor.CheckLoggedOn(UserRights& userRights, Boolean throwOnFail)
    at Scada.Web.Plugins.ChartPro.ChartSvc.GetDailyChartData(String cnlNums, String viewIDs, String startDate, Double timeOffset)
    2020-10-05 22:47:59 <VMI39877><DefaultAppPool><EXC> Error getting daily chart data where channels=702, view ids=1002:
    Scada.ScadaException: User not logged on.
    From 22:47:59 until
    2020-10-05 22:49:43 <VMI39877><DefaultAppPool><EXC> Error getting daily chart data where channels=702, view ids=1002:
    Scada.ScadaException: User not logged on.
    at Scada.Web.UserMonitor.CheckLoggedOn(UserRights& userRights, Boolean throwOnFail)
    at Scada.Web.Plugins.ChartPro.ChartSvc.GetDailyChartData(String cnlNums, String viewIDs, String startDate, Double timeOffset)
    2020-10-05 22:50:02 <VMI39877><DefaultAppPool><EXC> Error getting daily chart data where channels=702, view ids=1002:
    Scada.ScadaException: User not logged on.
    at Scada.Web.UserMonitor.CheckLoggedOn(UserRights& userRights, Boolean throwOnFail)
    at Scada.Web.Plugins.ChartPro.ChartSvc.GetDailyChartData(String cnlNums, String viewIDs, String startDate, Double timeOffset)
    2020-10-05 23:10:20 <VMI39877><DefaultAppPool><ACT> User information has been removed. IP address: 8*.1**.1**.***. Session: gmq0t5mz3vd0a4dgopgri52j
    2020-10-05 23:21:35 <VMI39877><DefaultAppPool><ACT> Application shutdown

    Last raw is interesting because of Application shutdown

    • This topic was modified 5 months ago by AvatarMarko.
    #7366
    MikhailMikhail
    Moderator

    Hello,

    Application shutdown means that the web server stops the web application. It is not related to SCADA-Server.

    When the server is in error state, what is written in server and communicator logs?

    #7367
    MikhailMikhail
    Moderator

    What is the SCADA-Server version?

    #7370
    AvatarMarko
    Participant

    SCADA – Server version is 5.1.3.0.

    SCADA Server logs around time when application closed
    2020-10-05 23:11:35 <VMI398773><SYSTEM><ACT> Command: out channel = 753, user ID = 0
    2020-10-05 23:12:11 <VMI398773><SYSTEM><ACT> Command: out channel = 653, user ID = 0
    2020-10-05 23:12:12 <VMI398773><SYSTEM><ACT> Command: out channel = 653, user ID = 0
    2020-10-05 23:12:13 <VMI398773><SYSTEM><ACT> Command: out channel = 653, user ID = 0
    2020-10-05 23:12:14 <VMI398773><SYSTEM><ACT> Command: out channel = 653, user ID = 0
    2020-10-05 23:12:15 <VMI398773><SYSTEM><ACT> Command: out channel = 653, user ID = 0
    2020-10-05 23:12:31 <VMI398773><SYSTEM><ACT> Command: out channel = 753, user ID = 0
    2020-10-05 23:12:32 <VMI398773><SYSTEM><ACT> Command: out channel = 753, user ID = 0
    2020-10-05 23:12:33 <VMI398773><SYSTEM><ACT> Command: out channel = 753, user ID = 0
    2020-10-06 00:29:26 <VMI398773><SYSTEM><EXC> Error processing new current data:
    System.Threading.ThreadAbortException: Thread was being aborted.
    at System.Threading.Monitor.Enter(Object obj)
    at Scada.Server.Engine.MainLogic.RaiseOnCurDataProcessed(Int32[] cnlNums, Srez curSrez)
    at Scada.Server.Engine.MainLogic.ProcCurData(Srez receivedSrez)
    2020-10-06 00:29:26 <VMI398773><SYSTEM><EXC> Error receiving and processing data from the client 127.0.0.1: Thread was being aborted.
    2020-10-06 00:29:26 <VMI398773><SYSTEM><EXC> Error communicating with the client 127.0.0.1: Thread was being aborted.
    2020-10-06 00:29:26 <VMI398773><SYSTEM><ACT> Connection listener is stopped
    2020-10-06 00:29:36 <VMI398773><SYSTEM><EXC> Error executing actions on current data calculated in module ModAutoControl: Thread was being aborted.
    2020-10-06 00:29:36 <VMI398773><SYSTEM><ACT> Server is aborted
    2020-10-06 00:29:36 <VMI398773><SYSTEM><ACT> ScadaServerService is stopped
    ——————————————————————————–
    ——————————————————————————–
    2020-10-06 00:29:36 <VMI398773><SYSTEM><ACT> ScadaServerService 5.1.3.0 is started
    2020-10-06 00:29:36 <VMI398773><SYSTEM><ACT> Module is loaded from the file C:\SCADA\ScadaServer\Mod\ModAutoControl.dll
    2020-10-06 00:29:36 <VMI398773><SYSTEM><ACT> Check the existence of the data directories is completed successfully
    2020-10-06 00:29:36 <VMI398773><SYSTEM><ACT> Check the existence of the configuration database files is completed successfully
    2020-10-06 00:29:36 <VMI398773><SYSTEM><ACT> Input channels are read from the configuration database. Active channel count: 210
    2020-10-06 00:29:36 <VMI398773><SYSTEM><ACT> Ouput channels are read from the configuration database
    2020-10-06 00:29:36 <VMI398773><SYSTEM><ACT> Users are read from the configuration database
    2020-10-06 00:29:36 <VMI398773><SYSTEM><ACT> Formulas are read from the configuration database
    2020-10-06 00:29:36 <VMI398773><SYSTEM><ACT> The formulas source code has been compiled
    2020-10-06 00:29:36 <VMI398773><SYSTEM><ACT> Connection listener is started
    2020-10-06 00:29:36 <VMI398773><SYSTEM><ACT> Start server
    2020-10-06 00:29:36 <VMI398773><SYSTEM><ACT> Command: out channel = 753, user ID = 0
    2020-10-06 00:29:36 <VMI398773><SYSTEM><ACT> Command is canceled
    2020-10-06 00:29:36 <VMI398773><SYSTEM><ACT> Current data are loaded
    2020-10-06 00:29:37 <VMI398773><SYSTEM><ACT> Connect to client 127.0.0.1
    2020-10-06 00:29:37 <VMI398773><SYSTEM><ACT> The user ScadaWeb is successfully authenticated
    2020-10-06 00:29:37 <VMI398773><SYSTEM><ACT> Connect to client 127.0.0.1
    2020-10-06 00:29:37 <VMI398773><SYSTEM><ACT> The user ScadaComm is successfully authenticated
    2020-10-06 00:29:37 <VMI398773><SYSTEM><ACT> Check username and password for admin. Result: passed
    2020-10-06 00:29:37 <VMI398773><SYSTEM><ACT> Command: out channel = 753, user ID = 0
    2020-10-06 00:30:11 <VMI398773><SYSTEM><ACT> Command: out channel = 653, user ID = 0
    2020-10-06 00:30:12 <VMI398773><SYSTEM><ACT> Command: out channel = 653, user ID = 0
    2020-10-06 00:30:13 <VMI398773><SYSTEM><ACT> Command: out channel = 653, user ID = 0

    In 00:29 i did restart to scada-server. After that scada start working again. Command out channels should work every minute but after 23:12 they stopped until i did restart of scada.

    Communicator log around time when application closed
    2020-10-06 00:29:16 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:16 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:16 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:17 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:17 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:17 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:17 <VMI398773><SYSTEM><ACT> Connect to SCADA-Server “localhost”
    2020-10-06 00:29:18 <VMI398773><SYSTEM><EXC> Error connecting to SCADA-Server: No connection could be made because the target machine actively refused it 127.0.0.1:10000
    2020-10-06 00:29:18 <VMI398773><SYSTEM><ACT> Disconnect from SCADA-Server
    2020-10-06 00:29:18 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:18 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:18 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:18 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:18 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:19 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:19 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:19 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:19 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:19 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:19 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:19 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:19 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:19 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:20 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:20 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:20 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:20 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:20 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:20 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:20 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:20 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:20 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:21 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:21 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:21 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:21 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:21 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:21 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:21 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:21 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:21 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:22 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:22 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:22 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:22 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:22 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:22 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:22 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:22 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:22 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:22 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:23 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:23 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:23 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:23 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:23 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:23 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:23 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:23 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:23 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:24 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:24 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:24 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:24 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:24 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:24 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:24 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:24 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:24 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:25 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:25 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:25 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:25 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:25 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:25 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:25 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:25 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:25 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:26 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:26 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:26 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:26 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:26 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:26 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:26 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:26 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:26 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:27 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:27 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:27 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:27 <VMI398773><SYSTEM><ACT> Connect to SCADA-Server “localhost”
    2020-10-06 00:29:28 <VMI398773><SYSTEM><EXC> Error connecting to SCADA-Server: No connection could be made because the target machine actively refused it 127.0.0.1:10000
    2020-10-06 00:29:28 <VMI398773><SYSTEM><ACT> Disconnect from SCADA-Server
    2020-10-06 00:29:28 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:28 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:28 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:28 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:28 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:29 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:29 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:29 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:29 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:29 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:29 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:29 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:29 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:29 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:30 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:30 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:30 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:30 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:30 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:30 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:30 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:30 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:30 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:30 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:30 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:31 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:31 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:31 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:31 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:31 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:31 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:31 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:31 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:31 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:32 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:32 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:32 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:32 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:32 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:32 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:32 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:32 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:32 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:32 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:33 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:33 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:33 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:33 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:33 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:33 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:33 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:33 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:33 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:34 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:34 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:34 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:34 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:34 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:34 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:34 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:34 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:34 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:35 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:35 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:35 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:35 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:35 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:35 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:35 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:35 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:35 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:36 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:36 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:36 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:36 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:36 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:36 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:36 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:36 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:36 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:36 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:37 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:37 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:37 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:37 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-06 00:29:37 <VMI398773><SYSTEM><ACT> Connect to SCADA-Server “localhost”
    2020-10-06 00:29:37 <VMI398773><SYSTEM><ACT> The command is received from SCADA-Server: type=Standard, device=62, number=4
    2020-10-06 00:30:11 <VMI398773><SYSTEM><ACT> The command is received from SCADA-Server: type=Standard, device=61, number=4
    2020-10-06 00:30:12 <VMI398773><SYSTEM><ACT> The command is received from SCADA-Server: type=Standard, device=61, number=4
    2020-10-06 00:30:13 <VMI398773><SYSTEM><ACT> The command is received from SCADA-Server: type=Standard, device=61, number=4
    2020-10-06 00:30:14 <VMI398773><SYSTEM><ACT> The command is received from SCADA-Server: type=Standard, device=61, number=4
    2020-10-06 00:30:15 <VMI398773><SYSTEM><ACT> The command is received from SCADA-Server: type=Standard, device=61, number=4
    2020-10-06 00:30:31 <VMI398773><SYSTEM><ACT> The command is received from SCADA-Server: type=Standard, device=62, number=4
    2020-10-06 00:30:32 <VMI398773><SYSTEM><ACT> The command is received from SCADA-Server: type=Standard, device=62, number=4
    2020-10-06 00:30:33 <VMI398773><SYSTEM><ACT> The command is received from SCADA-Server: type=Standard, device=62, number=4
    2020-10-06 00:30:34 <VMI398773><SYSTEM><ACT> The command is received from SCADA-Server: type=Standard, device=62, number=4
    2020-10-06 00:30:35 <VMI398773><SYSTEM><ACT> The command is received from SCADA-Server: type=Standard, device=62, number=4
    2020-10-06 00:31:11 <VMI398773><SYSTEM><ACT> The command is received from SCADA-Server: type=Standard, device=61, number=4
    2020-10-06 00:31:12 <VMI398773><SYSTEM><ACT> The command is received from SCADA-Server: type=Standard, device=61, number=4
    2020-10-06 00:31:13 <VMI398773><SYSTEM><ACT> The command is received from SCADA-Server: type=Standard, device=61, number=4
    2020-10-06 00:31:14 <VMI398773><SYSTEM><ACT> The command is received from SCADA-Server: type=Standard, device=61, number=4
    2020-10-06 00:31:15 <VMI398773><SYSTEM><ACT> The command is received from SCADA-Server: type=Standard, device=61, number=4
    2020-10-06 00:31:31 <VMI398773><SYSTEM><ACT> The command is received from SCADA-Server: type=Standard, device=62, number=4
    2020-10-06 00:31:32 <VMI398773><SYSTEM><ACT> The command is received from SCADA-Server: type=Standard, device=62, number=4
    2020-10-06 00:31:33 <VMI398773><SYSTEM><ACT> The command is received from SCADA-Server: type=Standard, device=62, number=4
    2020-10-06 00:31:34 <VMI398773><SYSTEM><ACT> The command is received from SCADA-Server: type=Standard, device=62, number=4

    #7379
    MikhailMikhail
    Moderator

    Looks like is hangs.

    1. Why do you have so many commands? What do they do?
    2. What was the first timestamp when Communicator couldn’t connect?

    #7380
    MikhailMikhail
    Moderator

    Also please check version of Automatic Control Module.
    Please make a screenshot of the trigger that sends commands every minute.

    • This reply was modified 5 months ago by MikhailMikhail.
    #7388
    AvatarMarko
    Participant

    Hello,

    1. I have commands that i sanding every minute to some devices.
    2.I can’t find that first timestamp because in mean time log has changed completely.
    I did get problem again this morning and i found this:

    2020-10-07 07:35:03 <VMI398773><SYSTEM><ACT> Connect to SCADA-Server “localhost”
    2020-10-07 07:35:04 <VMI398773><SYSTEM><ACT> Stop communication lines
    2020-10-07 07:35:04 <VMI398773><SYSTEM><EXC> Error connecting to SCADA-Server: A request to send or receive data was disallowed because the socket is not connected and (when sending on a datagram socket using a sendto call) no address was supplied
    2020-10-07 07:35:04 <VMI398773><SYSTEM><EXC> Error restoring connection with SCADA-Server: Thread was being aborted.
    2020-10-07 07:35:04 <VMI398773><SYSTEM><EXC> Error requesting telecommand from SCADA-Server: Thread was being aborted.
    2020-10-07 07:35:04 <VMI398773><SYSTEM><ACT> Disconnect from SCADA-Server
    2020-10-07 07:35:04 <VMI398773><SYSTEM><ACT> Receiving commands aborted
    2020-10-07 07:35:09 <VMI398773><SYSTEM><ACT> ScadaCommService is stopped
    ——————————————————————————–
    ——————————————————————————–
    2020-10-07 07:35:09 <VMI398773><SYSTEM><ACT> ScadaCommService 5.2.1.0 is started
    2020-10-07 07:35:09 <VMI398773><SYSTEM><ACT> Load device library: KpEmail.dll
    2020-10-07 07:35:09 <VMI398773><SYSTEM><ACT> Load device library: KpModbus.dll
    2020-10-07 07:35:09 <VMI398773><SYSTEM><ACT> Connect to SCADA-Server “localhost”
    2020-10-07 07:35:10 <VMI398773><SYSTEM><EXC> Error connecting to SCADA-Server: No connection could be made because the target machine actively refused it 127.0.0.1:10000
    2020-10-07 07:35:10 <VMI398773><SYSTEM><ACT> Disconnect from SCADA-Server
    2020-10-07 07:35:10 <VMI398773><SYSTEM><ERR> Unable to start operation due to SCADA-Server communication error.
    Delay before trying again
    2020-10-07 07:35:21 <VMI398773><SYSTEM><ACT> Connect to SCADA-Server “localhost”
    2020-10-07 07:35:22 <VMI398773><SYSTEM><EXC> Error connecting to SCADA-Server: No connection could be made because the target machine actively refused it 127.0.0.1:10000
    2020-10-07 07:35:22 <VMI398773><SYSTEM><ACT> Disconnect from SCADA-Server
    2020-10-07 07:35:22 <VMI398773><SYSTEM><ERR> Unable to start operation due to SCADA-Server communication error.
    Delay before trying again
    2020-10-07 07:35:32 <VMI398773><SYSTEM><ACT> Connect to SCADA-Server “localhost”
    2020-10-07 07:35:37 <VMI398773><SYSTEM><EXC> Error connecting to SCADA-Server: Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
    2020-10-07 07:35:37 <VMI398773><SYSTEM><ACT> Disconnect from SCADA-Server
    2020-10-07 07:35:37 <VMI398773><SYSTEM><ERR> Unable to start operation due to SCADA-Server communication error.
    Delay before trying again
    2020-10-07 07:35:47 <VMI398773><SYSTEM><ACT> Connect to SCADA-Server “localhost”
    2020-10-07 07:35:53 <VMI398773><SYSTEM><EXC> Error connecting to SCADA-Server: Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
    2020-10-07 07:35:53 <VMI398773><SYSTEM><ACT> Disconnect from SCADA-Server
    2020-10-07 07:35:53 <VMI398773><SYSTEM><ERR> Unable to start operation due to SCADA-Server communication error.
    Delay before trying again
    2020-10-07 07:36:03 <VMI398773><SYSTEM><ACT> Connect to SCADA-Server “localhost”
    2020-10-07 07:36:09 <VMI398773><SYSTEM><EXC> Error connecting to SCADA-Server: Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
    2020-10-07 07:36:09 <VMI398773><SYSTEM><ACT> Disconnect from SCADA-Server
    2020-10-07 07:36:09 <VMI398773><SYSTEM><ERR> Unable to start operation due to SCADA-Server communication error.
    Delay before trying again
    2020-10-07 07:36:19 <VMI398773><SYSTEM><ACT> Connect to SCADA-Server “localhost”
    2020-10-07 07:36:24 <VMI398773><SYSTEM><EXC> Error connecting to SCADA-Server: Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
    2020-10-07 07:36:24 <VMI398773><SYSTEM><ACT> Disconnect from SCADA-Server
    2020-10-07 07:36:24 <VMI398773><SYSTEM><ERR> Unable to start operation due to SCADA-Server communication error.
    Delay before trying again
    2020-10-07 07:36:34 <VMI398773><SYSTEM><ACT> Connect to SCADA-Server “localhost”
    2020-10-07 07:36:40 <VMI398773><SYSTEM><EXC> Error connecting to SCADA-Server: Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
    2020-10-07 07:36:40 <VMI398773><SYSTEM><ACT> Disconnect from SCADA-Server
    2020-10-07 07:36:40 <VMI398773><SYSTEM><ERR> Unable to start operation due to SCADA-Server communication error.
    Delay before trying again
    2020-10-07 07:36:50 <VMI398773><SYSTEM><ACT> Connect to SCADA-Server “localhost”
    2020-10-07 07:36:55 <VMI398773><SYSTEM><EXC> Error connecting to SCADA-Server: Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
    2020-10-07 07:36:55 <VMI398773><SYSTEM><ACT> Disconnect from SCADA-Server
    2020-10-07 07:36:55 <VMI398773><SYSTEM><ERR> Unable to start operation due to SCADA-Server communication error.
    Delay before trying again
    2020-10-07 07:37:06 <VMI398773><SYSTEM><ACT> Connect to SCADA-Server “localhost”
    2020-10-07 07:37:11 <VMI398773><SYSTEM><EXC> Error connecting to SCADA-Server: Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
    2020-10-07 07:37:11 <VMI398773><SYSTEM><ACT> Disconnect from SCADA-Server
    2020-10-07 07:37:11 <VMI398773><SYSTEM><ERR> Unable to start operation due to SCADA-Server communication error.
    Delay before trying again
    2020-10-07 07:37:20 <VMI398773><SYSTEM><ACT> ScadaCommService is stopped
    ——————————————————————————–
    ——————————————————————————–
    2020-10-07 07:37:23 <VMI398773><SYSTEM><ACT> ScadaCommService 5.2.1.0 is started
    2020-10-07 07:37:23 <VMI398773><SYSTEM><ACT> Load device library: KpEmail.dll
    2020-10-07 07:37:23 <VMI398773><SYSTEM><ACT> Load device library: KpModbus.dll
    2020-10-07 07:37:23 <VMI398773><SYSTEM><ACT> Connect to SCADA-Server “localhost”
    2020-10-07 07:37:28 <VMI398773><SYSTEM><EXC> Error connecting to SCADA-Server: Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
    2020-10-07 07:37:28 <VMI398773><SYSTEM><ACT> Disconnect from SCADA-Server
    2020-10-07 07:37:28 <VMI398773><SYSTEM><ERR> Unable to start operation due to SCADA-Server communication error.
    Delay before trying again
    2020-10-07 07:37:39 <VMI398773><SYSTEM><ACT> Connect to SCADA-Server “localhost”
    2020-10-07 07:37:41 <VMI398773><SYSTEM><EXC> Error connecting to SCADA-Server: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host.
    2020-10-07 07:37:41 <VMI398773><SYSTEM><ACT> Disconnect from SCADA-Server
    2020-10-07 07:37:41 <VMI398773><SYSTEM><ERR> Unable to start operation due to SCADA-Server communication error.
    Delay before trying again
    2020-10-07 07:37:52 <VMI398773><SYSTEM><ACT> Connect to SCADA-Server “localhost”
    2020-10-07 07:37:58 <VMI398773><SYSTEM><EXC> Error connecting to SCADA-Server: Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
    2020-10-07 07:37:58 <VMI398773><SYSTEM><ACT> Disconnect from SCADA-Server
    2020-10-07 07:37:58 <VMI398773><SYSTEM><ERR> Unable to start operation due to SCADA-Server communication error.
    Delay before trying again
    2020-10-07 07:38:08 <VMI398773><SYSTEM><ACT> Connect to SCADA-Server “localhost”
    2020-10-07 07:38:13 <VMI398773><SYSTEM><EXC> Error connecting to SCADA-Server: Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
    2020-10-07 07:38:13 <VMI398773><SYSTEM><ACT> Disconnect from SCADA-Server
    2020-10-07 07:38:13 <VMI398773><SYSTEM><ERR> Unable to start operation due to SCADA-Server communication error.
    Delay before trying again
    2020-10-07 07:38:23 <VMI398773><SYSTEM><ACT> Connect to SCADA-Server “localhost”
    2020-10-07 07:38:29 <VMI398773><SYSTEM><EXC> Error connecting to SCADA-Server: Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
    2020-10-07 07:38:29 <VMI398773><SYSTEM><ACT> Disconnect from SCADA-Server
    2020-10-07 07:38:29 <VMI398773><SYSTEM><ERR> Unable to start operation due to SCADA-Server communication error.
    Delay before trying again
    2020-10-07 07:38:39 <VMI398773><SYSTEM><ACT> Connect to SCADA-Server “localhost”
    2020-10-07 07:38:44 <VMI398773><SYSTEM><EXC> Error connecting to SCADA-Server: Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
    2020-10-07 07:38:44 <VMI398773><SYSTEM><ACT> Disconnect from SCADA-Server
    2020-10-07 07:38:44 <VMI398773><SYSTEM><ERR> Unable to start operation due to SCADA-Server communication error.
    Delay before trying again
    2020-10-07 07:38:55 <VMI398773><SYSTEM><ACT> Connect to SCADA-Server “localhost”
    2020-10-07 07:39:00 <VMI398773><SYSTEM><EXC> Error connecting to SCADA-Server: Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
    2020-10-07 07:39:00 <VMI398773><SYSTEM><ACT> Disconnect from SCADA-Server
    2020-10-07 07:39:00 <VMI398773><SYSTEM><ERR> Unable to start operation due to SCADA-Server communication error.
    Delay before trying again
    2020-10-07 07:39:10 <VMI398773><SYSTEM><ACT> Connect to SCADA-Server “localhost”
    2020-10-07 07:39:16 <VMI398773><SYSTEM><EXC> Error connecting to SCADA-Server: Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
    2020-10-07 07:39:16 <VMI398773><SYSTEM><ACT> Disconnect from SCADA-Server
    2020-10-07 07:39:16 <VMI398773><SYSTEM><ERR> Unable to start operation due to SCADA-Server communication error.
    Delay before trying again
    2020-10-07 07:39:26 <VMI398773><SYSTEM><ACT> Connect to SCADA-Server “localhost”
    2020-10-07 07:39:31 <VMI398773><SYSTEM><EXC> Error connecting to SCADA-Server: Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
    2020-10-07 07:39:31 <VMI398773><SYSTEM><ACT> Disconnect from SCADA-Server
    2020-10-07 07:39:31 <VMI398773><SYSTEM><ERR> Unable to start operation due to SCADA-Server communication error.
    Delay before trying again
    2020-10-07 07:39:42 <VMI398773><SYSTEM><ACT> Connect to SCADA-Server “localhost”
    2020-10-07 07:39:47 <VMI398773><SYSTEM><EXC> Error connecting to SCADA-Server: Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
    2020-10-07 07:39:47 <VMI398773><SYSTEM><ACT> Disconnect from SCADA-Server
    2020-10-07 07:39:47 <VMI398773><SYSTEM><ERR> Unable to start operation due to SCADA-Server communication error.
    Delay before trying again
    2020-10-07 07:39:57 <VMI398773><SYSTEM><ACT> Connect to SCADA-Server “localhost”
    2020-10-07 07:40:03 <VMI398773><SYSTEM><EXC> Error connecting to SCADA-Server: Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
    2020-10-07 07:40:03 <VMI398773><SYSTEM><ACT> Disconnect from SCADA-Server
    2020-10-07 07:40:03 <VMI398773><SYSTEM><ERR> Unable to start operation due to SCADA-Server communication error.
    Delay before trying again
    2020-10-07 07:40:13 <VMI398773><SYSTEM><ACT> Connect to SCADA-Server “localhost”
    2020-10-07 07:40:18 <VMI398773><SYSTEM><EXC> Error connecting to SCADA-Server: Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
    2020-10-07 07:40:18 <VMI398773><SYSTEM><ACT> Disconnect from SCADA-Server
    2020-10-07 07:40:18 <VMI398773><SYSTEM><ERR> Unable to start operation due to SCADA-Server communication error.
    Delay before trying again
    2020-10-07 07:40:28 <VMI398773><SYSTEM><ACT> Connect to SCADA-Server “localhost”
    2020-10-07 07:40:34 <VMI398773><SYSTEM><EXC> Error connecting to SCADA-Server: Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
    2020-10-07 07:40:34 <VMI398773><SYSTEM><ACT> Disconnect from SCADA-Server
    2020-10-07 07:40:34 <VMI398773><SYSTEM><ERR> Unable to start operation due to SCADA-Server communication error.
    Delay before trying again
    2020-10-07 07:40:44 <VMI398773><SYSTEM><ACT> Connect to SCADA-Server “localhost”
    2020-10-07 07:40:50 <VMI398773><SYSTEM><EXC> Error connecting to SCADA-Server: Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
    2020-10-07 07:40:50 <VMI398773><SYSTEM><ACT> Disconnect from SCADA-Server
    2020-10-07 07:40:50 <VMI398773><SYSTEM><ERR> Unable to start operation due to SCADA-Server communication error.
    Delay before trying again
    2020-10-07 07:41:00 <VMI398773><SYSTEM><ACT> Connect to SCADA-Server “localhost”
    2020-10-07 07:41:05 <VMI398773><SYSTEM><EXC> Error connecting to SCADA-Server: Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
    2020-10-07 07:41:05 <VMI398773><SYSTEM><ACT> Disconnect from SCADA-Server
    2020-10-07 07:41:05 <VMI398773><SYSTEM><ERR> Unable to start operation due to SCADA-Server communication error.
    Delay before trying again
    2020-10-07 07:41:15 <VMI398773><SYSTEM><ACT> Connect to SCADA-Server “localhost”
    2020-10-07 07:41:21 <VMI398773><SYSTEM><EXC> Error connecting to SCADA-Server: Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
    2020-10-07 07:41:21 <VMI398773><SYSTEM><ACT> Disconnect from SCADA-Server
    2020-10-07 07:41:21 <VMI398773><SYSTEM><ERR> Unable to start operation due to SCADA-Server communication error.
    Delay before trying again
    2020-10-07 07:41:31 <VMI398773><SYSTEM><ACT> Connect to SCADA-Server “localhost”
    2020-10-07 07:41:36 <VMI398773><SYSTEM><EXC> Error connecting to SCADA-Server: Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
    2020-10-07 07:41:36 <VMI398773><SYSTEM><ACT> Disconnect from SCADA-Server
    2020-10-07 07:41:36 <VMI398773><SYSTEM><ERR> Unable to start operation due to SCADA-Server communication error.
    Delay before trying again
    2020-10-07 07:41:41 <VMI398773><SYSTEM><ACT> ScadaCommService is shutdown
    ——————————————————————————–
    ——————————————————————————–
    2020-10-07 07:42:27 <VMI398773><SYSTEM><ACT> ScadaCommService 5.2.1.0 is started
    2020-10-07 07:42:27 <VMI398773><SYSTEM><ACT> Load device library: KpEmail.dll
    2020-10-07 07:42:27 <VMI398773><SYSTEM><ACT> Load device library: KpModbus.dll
    2020-10-07 07:42:28 <VMI398773><SYSTEM><ACT> Connect to SCADA-Server “localhost”
    2020-10-07 07:42:29 <VMI398773><SYSTEM><ACT> Start communication lines
    2020-10-07 07:42:29 <VMI398773><SYSTEM><ACT> Start receiving commands
    2020-10-07 07:42:31 <VMI398773><SYSTEM><ACT> The command is received from SCADA-Server: type=Standard, device=62, number=4
    2020-10-07 07:42:32 <VMI398773><SYSTEM><ACT> The command is received from SCADA-Server: type=Standard, device=62, number=4
    2020-10-07 07:42:33 <VMI398773><SYSTEM><ACT> The command is received from SCADA-Server: type=Standard, device=62, number=4
    2020-10-07 07:42:34 <VMI398773><SYSTEM><ACT> The command is received from SCADA-Server: type=Standard, device=62, number=4

    We made shortcuts for restart scada server and communicator and after restart of both scada was still shutdown. We then did restart of PC and Scada started to work again.

    3. I don’t know how to check version of automatic control module.

    4. Screenshot of command:https://imgur.com/3suaPM6

    5. Those commands from picture i changed to repeat only once. So in this case they are sending only 2 commands per minute. Channel 653 and 753 once every minute.

    #7396
    MikhailMikhail
    Moderator

    We made shortcuts for restart scada server and communicator and after restart of both scada was still shutdown

    Likely ScadaServerSvc.exe process should be killed in such case.

    I don’t know how to check version of automatic control module.

    Right click the dll file and find version in the file properties.

    #7397
    MikhailMikhail
    Moderator

    Try to change the command settings in the trigger:
    – Set “Out channel” to 0
    – Set “Device” to non-zero instead of output channel.

    That will work if you don’t use a formula of the output channel 653.

    • This reply was modified 4 months, 4 weeks ago by MikhailMikhail.
    #7399
    MikhailMikhail
    Moderator

    Waiting for the module version.

    #7400
    AvatarMarko
    Participant

    Try to change the command settings in the trigger:
    – Set “Out channel” to 0
    – Set “Device” to non-zero instead of output channel.

    That will work if you don’t use a formula of the output channel 653.

    I am using formula in channel 653 and 753.

    Automatic control module version is 5.2.5.0

    #7401
    AvatarMarko
    Participant

    What was the first timestamp when Communicator couldn’t connect?

    I am not able to find first timestamp because log is full in 2 hours. I will send if i get error before 2 hours of occuring.

    This is feeling log pretty quickly

    2020-10-08 07:17:50 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-08 07:17:50 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-08 07:17:50 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-08 07:17:51 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-08 07:17:51 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-08 07:17:51 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-08 07:17:51 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-08 07:17:51 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-08 07:17:51 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-08 07:17:51 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-08 07:17:51 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-08 07:17:51 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-08 07:17:52 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-08 07:17:52 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-08 07:17:52 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.
    2020-10-08 07:17:52 <VMI398773><SYSTEM><ERR> Unable to connect to SCADA-Server. Try again.

    #7403
    MikhailMikhail
    Moderator

    Versions are fresh. However, you should update Server to the newest version 5.1.4.0. They are fully compatible. You can overwrite the application files.
    Please check the following: when Server is unable to connect to, do you have data in the archive for this period of time?

    • This reply was modified 4 months, 4 weeks ago by MikhailMikhail.
    #7419
    AvatarMarko
    Participant

    Hello Mikhail,

    from comunicator logs early as i can get after server problem was this:
    2020-10-11 00:16:12 <VMI398773><SYSTEM><ACT> Connect to SCADA-Server “localhost”
    2020-10-11 00:16:17 <VMI398773><SYSTEM><EXC> Error connecting to SCADA-Server: Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
    2020-10-11 00:16:17 <VMI398773><SYSTEM><ACT> Disconnect from SCADA-Server

    Server was down from 00-14 until 00-54.

    Also i do not have data in archive when server was down in that period of time.

    #7420
    MikhailMikhail
    Moderator

    Hello,

    Please check:
    Does the server stop responding in the same moment when Automatic Control Module sends a command? If yes, which output channels numbers related with the problem?

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