Problem With dashboard

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This topic contains 12 replies, has 3 voices, and was last updated by Mikhail Mikhail 4 months, 3 weeks ago.

Viewing 13 posts - 1 through 13 (of 13 total)
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  • #5291
    Avatar
    nelson.albarran
    Participant

    Hi, I created many dashboards for an specific user. The Dashboard page shows me the list of dashboards created, but when i select one dashboard, appears ERROR.
    The error apperars on the charts, ands it says:
    Application Error
    An application error occurred. If it repeats often, please contact the support.
    Details:
    Insufficient rights.

    I dont know how give rights for dashboards.

    #5302
    Mikhail
    Mikhail
    Moderator

    Hi,

    Open http://localhost/Scada/plugins/Config/WebConfig.aspx
    scroll the page down and make sure that Chart plugin is Chart Pro.

    #5303
    Avatar
    nelson.albarran
    Participant

    The chart pro is ok, I can wiew the charts with other users (admin or guest), but not with my user. i dont know what happens

    #5304
    Avatar
    nelson.albarran
    Participant

    The problem is that myuser appears like disabled role.

    #5319
    Mikhail
    Mikhail
    Moderator

    Could you provide a screenshot and a part of ScadaWeb.log containing the error?

    #5347
    Avatar
    AAllaby
    Participant

    Hi Mikhail, I am having the same issue. I have custom roles setup and they do not have sufficient rights for opening charts or current data within dashboards. Everything else on their accounts works perfect except dashboards, is there a way to assign specific views to these accounts? All my user accounts have specific rights so I cannot use the generic roles (Admin, guest, etc.) Thank you.

    #5349
    Mikhail
    Mikhail
    Moderator

    Hi,
    Right-click the page where chart should be in a dashboard. Choose View Frame Source. What is the full address of the frame source?

    #5351
    Avatar
    AAllaby
    Participant

    view-source:http://172.17.2.32/Scada/plugins/ChartPro/ChartPro.aspx?cnlNums=101&viewIDs=3&&period=-2

    <html xmlns=”http://www.w3.org/1999/xhtml”>
    <head><meta charset=”utf-8″ /><meta name=”viewport” content=”width=device-width, initial-scale=1″ /><title>
    Application Error – Rapid SCADA
    </title><link href=”../../images/favicon.ico” rel=”shortcut icon” type=”image/x-icon” /><link href=”../../lib/open-sans/css/open-sans.css” rel=”stylesheet” type=”text/css” /><link href=”../../css/error.min.css” rel=”stylesheet” type=”text/css” />
    <script type=”text/javascript” src=”../../lib/jquery/jquery.min.js”></script>
    <script type=”text/javascript” src=”../../js/error.js”></script>
    </head>
    <body>
    <div id=”divHeader” class=”plain-header”>Rapid SCADA</div>
    <div id=”divContent”>
    <h1><span id=”lblTitle”>Application Error</span></h1>
    <div class=”error”><span id=”lblErrMsg”>An application error occurred. If it repeats often, please contact the support.</span></div>
    <div class=”error”><span id=”lblErrDetailsCaption”>Details:</span><br />
    <span id=”lblErrDetails”>Insufficient rights.</span></div>
    </div>
    </body>
    </html>

    #5358
    Avatar
    AAllaby
    Participant

    Is that what you were looking for?

    #5360
    Mikhail
    Mikhail
    Moderator

    Yes, thank you.
    Then copy http://172.17.2.32/Scada/plugins/ChartPro/ChartPro.aspx?cnlNums=101&viewIDs=3&&period=-2 to the browser address bar. Does chart work well using this link?

    #5361
    Mikhail
    Mikhail
    Moderator

    Also please copy a error details from C:\SCADA\ScadaWeb\log\ScadaWeb.log

    #5365
    Avatar
    AAllaby
    Participant

    Can you explain the view ID’s? When I change it to 5 (from 3) it works?

    #5367
    Mikhail
    Mikhail
    Moderator

    View ID is just an identifier from the Interface table. Chart uses view ID to validate rights. In the link above the channel 101 must be presented in the view 3.

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