Chart Pro with application error

[kcks66]

Hi Mikhail,

I have installed Chart Pro and extracted them to the directories. Changed the Chart Plugin to Chart Pro, saved and downloaded into Project. I get this error:

Application Error
An application error occurred. If it repeats often, please contact the support.
Details:
Method not found: ‘!!0 Scada.Web.WebUtils.GetParamAsEnum(System.Collections.Specialized.NameValueCollection, System.String, !!0)’.

Webstation 5.1.0.0
Chart Pro 5.1.0.0

Is there any steps that I missed?
Thank you.

[Mikhail]

Hi,

This error caused by version mismatch.
You have the latest Chart Pro, but Webstation looks outdated.

Could you check the timestamp of C:\SCADA\ScadaWeb\bin\ScadaWebCommon.dll file?
We have a minor bug that after updating Webstation, it’s version number still 5.1.0.0. That’s why it’s better to check file age.

[kcks66]

Hi Mikhail,

My PC ScadaWebCommon.dll timestamp is 2020/1/28.

[Mikhail]

You should update Rapid SCADA to version 5.8.1 to fix this issue.

[kcks66]

Hi Mikhail,

I update Rapid SCADA to version 5.8.1. However, I still got error:

Application Error
An application error occurred. If it repeats often, please contact the support.
Details:
The specified string is not array of integers.

[Mikhail]

Hi,

Try clearing browser cache. If it doesn’t help, please provide a link to a screenshot with the error.

[kcks66]

Hi Mikhail,

The chart is working well now after cleared browser cache.
Thank you.

[hethongscada62]

Dear Mr.Mikhail,
The registration key for Chart Pro was configured. That seems is working in Web well. But the software have not processed the Chart.
https://ibb.co/19ZFhpg
https://ibb.co/J72mskk
Could you let me know where is wrong? Where can i check?
Thanks and best regards
From Han Hoang

[hethongscada62]

Dear Mr.Mikhail,
The registration key for Chart Pro was configured. That seems is working in Web well.
https://ibb.co/Zm08Msv
But the software have not processed the Chart.
https://ibb.co/fYKCdgr
Could you let me know where is wrong? Where can i check?
Thanks and best regards
From Han Hoang

[Mikhail]

Hello,
You need to select Chart Pro in the configuration of the web application.

[hethongscada62]

Hello Mr.Mikhail,
Yes, all keys were selected in the configuration of the web application.
https://ibb.co/T4q9p6q
Thanks

[Mikhail]

Hello,
In web browser open http://localhost/scada/plugins/Config/WebConfig.aspx, select “Chart plugin”, save configuration and download it into the project as written in the manual.

[hethongscada62]

Dear Mr.Mikhail,
Chart Pro Plugin was selected, but can not get the result.
Some screenShot are following:
https://ibb.co/DktzQTb
https://ibb.co/SQmYbTH
https://ibb.co/M2j2v3T
Where is wrong?
Where have i check?
Thanks and best regards

[Mikhail]

Hello,

You should provide write access to the configuration directory and configuration file:
C:\SCADA\ScadaWeb\config\
C:\SCADA\ScadaWeb\config\WebSettings.xml

or
/opt/scada/ScadaWeb/config/
/opt/scada/ScadaWeb/config/WebSettings.xml

[Mikhail]

If you already did it, repeat.

[Author]

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