Numbers can not be seen in the table.

[phachakorn]

Hi
I use RAPID V.5.1.1 after installation. I can see current value in table is normal but ,Hour numbers can not be seen in the table.
Please suggest a correction.
I use WIN 7 Pro.

thanks you

• This topic was modified 7 years ago by phachakorn.

[Mikhail]

Hi,
The hour columns will be filled when the software works at least a hour.

[phachakorn]

Hi Mikhail
Thanks for the quick answer.
But my software has run for 48 hours ago.
And now I have not seen any numbers in hour columns.
Please how to fix

thanks you

• This reply was modified 7 years ago by phachakorn.

[Mikhail]

Hi,

It’s a bit unusual. Go to the Server app, open Files > Hourly data and check whether raw hourly data exist or not. Also check Saving parameters of Server.

We can quickly solve the issue via remote connection, but it is a commercial service.

[phachakorn]

Hi Mikhail
I checked It has a raw hourly data exist.
But there is the inaccuracy of the number of years.
Look at the picture.

Please how to fix

thanks you

• This reply was modified 7 years ago by phachakorn.

[Mikhail]

Please make a screenshot of a whole list of the files which contains hourly data.

[phachakorn]

[Mikhail]

File name is a date YYMMDD. It’s strange that the files were created like your current year is 1960.

Could you see Minute Data, are the files also have names like m60xxxx.dat?
Please post here a content of C:\SCADA\ScadaServer\Log\ScadaServerSvc.txt

[phachakorn]

HI

——————————————————————————–
2560-03-27 15:46:18 <SCADA-PC><SYSTEM><ACT> ScadaServerService 5.0.1.0 is started
2560-03-27 15:46:19 <SCADA-PC><SYSTEM><ACT> Check the existence of the data directories is completed successfully
2560-03-27 15:46:19 <SCADA-PC><SYSTEM><ACT> Check the existence of the configuration database files is completed successfully
2560-03-27 15:46:19 <SCADA-PC><SYSTEM><ACT> Input channels are read from the configuration database. Active channel count: 40
2560-03-27 15:46:19 <SCADA-PC><SYSTEM><ACT> Ouput channels are read from the configuration database
2560-03-27 15:46:19 <SCADA-PC><SYSTEM><ACT> Users are read from the configuration database
2560-03-27 15:46:20 <SCADA-PC><SYSTEM><ACT> Formulas are read from the configuration database
2560-03-27 15:46:29 <SCADA-PC><SYSTEM><ACT> The formulas source code has been compiled
2560-03-27 15:46:29 <SCADA-PC><SYSTEM><ACT> Connection listener is started
2560-03-27 15:46:29 <SCADA-PC><SYSTEM><ACT> Start server
2560-03-27 15:46:29 <SCADA-PC><SYSTEM><ACT> Current data are not loaded
2560-03-27 15:46:32 <SCADA-PC><SYSTEM><ACT> Connect to client 127.0.0.1
2560-03-27 15:46:32 <SCADA-PC><SYSTEM><ACT> The user ScadaComm is successfully authenticated
2560-03-27 22:28:32 <SCADA-PC><SYSTEM><ACT> Connect to client 127.0.0.1
2560-03-27 22:28:32 <SCADA-PC><SYSTEM><ACT> The user ScadaWeb is successfully authenticated
2560-03-27 22:29:27 <SCADA-PC><SYSTEM><ACT> Check user admin name and password. Result: passed
2560-03-27 22:30:57 <SCADA-PC><SYSTEM><ACT> Disconnect client 127.0.0.1
2560-03-27 22:38:02 <SCADA-PC><SYSTEM><ACT> Connect to client 127.0.0.1
2560-03-27 22:38:02 <SCADA-PC><SYSTEM><ACT> The user ScadaComm is successfully authenticated
2560-03-27 22:38:39 <SCADA-PC><SYSTEM><ACT> Connection listener is stopped
2560-03-27 22:38:39 <SCADA-PC><SYSTEM><ACT> Server is stopped
2560-03-27 22:38:39 <SCADA-PC><SYSTEM><ACT> ScadaServerService is stopped
——————————————————————————–
——————————————————————————–
2560-03-27 22:38:40 <SCADA-PC><SYSTEM><ACT> ScadaServerService 5.0.1.0 is started
2560-03-27 22:38:40 <SCADA-PC><SYSTEM><ACT> Check the existence of the data directories is completed successfully
2560-03-27 22:38:41 <SCADA-PC><SYSTEM><ACT> Check the existence of the configuration database files is completed successfully
2560-03-27 22:38:41 <SCADA-PC><SYSTEM><ACT> Input channels are read from the configuration database. Active channel count: 40
2560-03-27 22:38:41 <SCADA-PC><SYSTEM><ACT> Ouput channels are read from the configuration database
2560-03-27 22:38:41 <SCADA-PC><SYSTEM><ACT> Users are read from the configuration database
2560-03-27 22:38:41 <SCADA-PC><SYSTEM><ACT> Formulas are read from the configuration database
2560-03-27 22:38:42 <SCADA-PC><SYSTEM><ACT> The formulas source code has been compiled
2560-03-27 22:38:42 <SCADA-PC><SYSTEM><ACT> Connection listener is started
2560-03-27 22:38:42 <SCADA-PC><SYSTEM><ACT> Start server
2560-03-27 22:38:42 <SCADA-PC><SYSTEM><ACT> Current data are loaded
2560-03-27 22:38:50 <SCADA-PC><SYSTEM><ACT> Connect to client 127.0.0.1
2560-03-27 22:38:50 <SCADA-PC><SYSTEM><ACT> The user ScadaComm is successfully authenticated
2560-03-27 22:39:59 <SCADA-PC><SYSTEM><ACT> Connect to client 127.0.0.1
2560-03-27 22:39:59 <SCADA-PC><SYSTEM><ACT> The user ScadaWeb is successfully authenticated
2560-03-27 22:39:59 <SCADA-PC><SYSTEM><ACT> Check user admin name and password. Result: passed
2560-03-27 22:42:35 <SCADA-PC><SYSTEM><ACT> Disconnect client 127.0.0.1
2560-03-28 18:57:25 <SCADA-PC><SYSTEM><ACT> Connect to client 127.0.0.1
2560-03-28 18:57:25 <SCADA-PC><SYSTEM><ACT> The user ScadaWeb is successfully authenticated
2560-03-28 18:57:34 <SCADA-PC><SYSTEM><ACT> Check user admin name and password. Result: passed

[Mikhail]

Such a funny bug. Do you have any idea why the current year for the user system is 2560?

Please, see C:\SCADA\ScadaComm\Log\ScadaCommSvc.log Is there 2560 year too?

The applications that have graphical user interface work as your logged in user, whereas Server and Communicator services work as system.

Try opening Control Panel > Administrative Tools > Services and changing the user for ScadaServerService and ScadaCommService

[phachakorn]

Hi
In Thailand, there are two year count systems.
Buddhist era and Christian era.
2560 is Buddhist era count systems.
But in computer i setup Legion and Language format to Christian era.
Do I need to set up another one?

I see C:\SCADA\ScadaComm\Log\ScadaCommSvc.log have 2560 year too.

I will try to follow this advice.
“Try opening Control Panel > Administrative Tools > Services and changing the user for ScadaServerService and ScadaCommService”

thanks you

[Mikhail]

Very interesting information. Thank you.
I think, the most simple way is changing user for ScadaServerService and ScadaCommService. Pay attention, that the user must be PC administrator.

[phachakorn]

hi
I do as you suggest. It gives the Hourly file a valid year name (170331.dat) . And in the log file, the year number is 2017.
But in the table on the web SCADA that do not have the numbers.

Do I have to fix anything else?

[Mikhail]

Hi,
First of all, check the existence of data in the file h170331.dat using Server user interface as you did earlier.

[phachakorn]

hi
i checked all number of year is 2017 all data but number in WEB table view not show.

Do I have to fix anything else?

[Author]

Posts